TERMS & CONDITIONS
All pool facility rules applied by the hire pool, also apply to Baby Swim UK customers.
All known relevant medical conditions of parent/carer & child must be disclosed to Baby Swim UK and we ask you to updated us if anything changes in the future.
To secure your place in the next term, you must pay a deposit £10.00 before the end of the running term, after this unreserved places will be open to new customers on our waiting list.
Please do not bring your baby if they are unwell.
Following illness, sickness or diarrhoea your child must be clear of symptoms at least 48 hours prior to attendance at class.
Please arrive on poolside for your lesson five minutes before your class starts.
If your child spoils the pool, and you are not using a nappy cover or reusable nappy there is a charge of £20.00. Newly toilet trained children should wear a reusable swim nappy or just neoprene nappy cover as 'pants' until you are fully confidence they will tell you within enough time!
All nappies must placed in the specific nappy bin provided - not the general waste bins.
Only one adult may enter the water with each baby/toddler. That adult is exclusively responsible for the safety of the baby/toddler both in the pool and the surrounding areas.
Adult swimwear must be appropriate and close fitting. Please avoid any ill fitting garments (i.e. string bikini tops). Baby Swim UK reserves the right to refuse entry into the pool without appropriate swimwear.
Baby Swim UK and hire pool will not be liable for any loss, damage or injury whilst on the premises. This includes misuse of equipment.
Photography is not permitted without prior arrangement and agreement with the Baby Swim UK instructor.
Baby Swim UK may use photography and video clips taken in lessons on our website and social media platforms for promotional purposes, unless permission is not given on Registration form.
If practising activities/ applications learnt at Baby Swim UK outside of the class, you are are fully responsible for the activities/ applications carried out.
The teacher is in the water in all classes and often demonstrates, holds, supports and manoeuvres in the water. You give permission for your child to be held and supported by the teacher.
Please change your baby using a designated changing table or on the floor - please bring a suitable changing mat or extra towel to do so. Do not use any raised areas such as benches or tables. This is to prevent babies from rolling onto the floor from higher surfaces which can easily happen and is extremely distressing for all concerned.
Your booking and payment secures your child's place at a certain day and time, therefore if you wish to discontinue during a term, only half the term cost can be refunded.
If you miss a class, you will be offered to arrange a catch up class, on another day and time.
If you miss the arranged catch up class, you can not re-arrange it.
Applies to pre-school - Please ensure your child goes to the toilet before coming in and arrives on poolside 5 minutes before their lesson. Please stay with your child until the teacher welcomes them over to the poolside.
Applies to pre-school - Please do not leave the pool premises while your child is in their lesson. Please remain in the seating/viewing area.
Try a class - If you'd like to try a class before joining, you will be asked to wait until the start of a term, to see if classes have availability to do so.
Baby Swim UK is committed to providing good child safeguarding practice for all our swimmers and we have a Safeguarding Policy. A copy of which is held by Baby Swim UK while lessons commence, can be emailed and viewed on our website. Baby Swim UK's policy is one where we accept that good safeguarding is paramount for all our swimmers.
If you have a question or concern regarding child welfare, please informed your Baby Swim UK teacher as soon as possible. Alternately, there is a dedicated helpline for anyone wishing to raise a safeguarding or welfare concern directly to the NSPCC Hampshire Services on 023 8202 3400. If you think there has been a crime committed please call the police – 999.
Changes to Terms and Conditions - From time to time we may update these terms and conditions by displayed notice on the Baby Swim UK table. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.
HAVE A QUESTION?
We are happy to answer any questions you may have.